CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have already caught on fire.
10.0
really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
0 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My complaint is the same as in NHTSA campaign id number : 05V034000 however Dodge refuses to correct it. I have a 2005 Dodge Durango wherein the fuel tank filler tube inlet check valve does not fully close at the end of refueling. This allows fuel to escape from the vehicle filler neck. Consequence: Fuel leakage in the presence of an ignition source can result in a fire. Dodge has told me that my VIN number does not qualify for a recall even though it is a 2005 Dodge Durango with the same safety issue. They say that the qualifying vehicles were built before 10/12/2004 and that mine was built after that date. I maintain that they either used the same bad part in my vehicle or did not properly fix the problem. I am faced with a $600 repair bill for a design/part flaw that they did not correct and therefore should be responsible for repairing at their expense.
- Virginia Beach, VA, USA
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- Virginia Beach, VA, USA