CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have already caught on fire.
10.0
really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
61,000 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On July 8, 2005 at 6:30 am, I opened my car door to go to work and there had been afire inside the car during the night, causing extensive damage to the interior. Had the car towed to my state farm approved repair center. After repairs were started, the cause of the fire was determined by the repair shop to be a wire under the seat that was for electric seats which is not an option in my car. Dodge was notified and they said to stop repairs until they sent an inspector to look at car. He came the following week and determined Dodge was not at fault and sealed the file and was told to retain a lawyer if I wanted to find out why, otherwise too bad. I found a recall on 2001 Dodge Ram that was for the same exact problem and 2 reported such fires in 2001 Durangos. My case is not an isolated incident and Dodge refuses to take care of the problem. The NHTSA id is 01V253000. Obviously Dodge did nothing to correct the problem and has not recalled the 2002 Dodge. Please help me. Valerie davis.
- Eustis, FL, USA
Search CarComplaints.com for these popular complaint phrases...
A D V E R T I S E M E N T S
- Eustis, FL, USA