CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have already caught on fire.
7.9
pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
5,400 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My wife was driving my daughter to pre-school, and she was crossing and turning at an intersection. Suddenly, with no warning, the engine quit, leaving her with no brakes and no steering. Luckily, she drifted to the curb, but if the traffic had been heavy, she and the baby could have been badly injured or killed. I experienced the exact same problem one day later. I immediately called my dealer, the Dodge dealer in bellevue, Washington, and told them about the problem. They told me to bring it in immediately, since they said there have been at least fifty similar problems with Dodge hemi engines. They fixed it by flashing the chip in the computer. This is a very serious problem, and a recall needs to be announced as soon as possible.
- Edmonds, WA, USA
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- Edmonds, WA, USA