CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have already caught on fire.
7.8
pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
5,657 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 2005 Dodge Durango with the 5.7 liter hemi engine has stalled (engine died) on 4 separate occasions. In every case I was coming to a stop or turning.
Vehicle was in gear and either slowing to a stop or already stopped. The engine RPM's dropped below 500 and then recovered very briefly (~1 second) before stalling. The engine was idling very rough during the drop/recovery phase before stalling. This incident occurred 5 times within a 1 hour period.
New 2005 Dodge Durango stalls unexpectedly at low speeds. Dealer replaced ignition 1st time; no repair done 2nd time since they couldn't find reason; replaced recalled fuel tank;now this time they won't do anything.
My husband & I purchased a 2005 Dodge Durango with a hemi about a month ago. About 2 weeks ago (May 11, 2005), I put the Durango in reverse (I was in a stop position), and the engine just died out. I put it in park and started the engine again. I drove to my mom's to pick her up. Again I was in a stop position, put the Durango in reverse, and the engine died out again. After I dropped off my mom, I immediately took the Durango to the dealer. They kept it there and tested it for several hours. Nothing happened. They could not verify my complaint. They did tell me, however, that the computer needed to be re-programed. This past Saturday, my husband & I drove the Durango to kona for the day. While driving up a ramp at one of the hotels, the engine died out again! first thing Monday morning (5/23/2005), I called the dealer's service dept. And explained what had happened. (I spoke to sherri) they checked with their service manager, who along with the mechanic, called star. They told them to insall a "co-Pilot". they (the manager, service advisor and the mechanic, along with myself) do not think that makes any sense. The Durango just dies out, and the co-Pilot would only make sense if myself or my husband had the time to press the button before the truck died out. In this case, the truck just dies out, so we don't have the time to press the button first. I'm afraid that the truck will die out while driving and will cause an accident.
- Hilo, HI, USA
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- Glendale, AZ, USA