CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have already caught on fire.
2.5
hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
59,000 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2005 Dodge Durango. The contact took the vehicle to the dealer for recall repairs. Prior to the repairs, the vehicle was performing normally. When she retrieved the vehicle from the dealer, the battery failed. The dealer recharged the battery, but the vehicle stalled while the contact was driving home. She attempted to re-charge the battery at a local service station, but was unsuccessful. The vehicle was towed back to the dealer and they stated that she needed to purchase a replacement battery. The contact was able to borrow a battery from the dealer. The current and failure mileages were less than 59,000. Updated 8/7/09 the vehicle was left at a local store and towed the next day. The consumer stated the vehicle was normal before she took it the dealership. Updated 08/11/09.
- Memphis, TN, USA
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- Memphis, TN, USA