CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have already caught on fire.
10.0
really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
102,000 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2005 Dodge Durango. In 2007 tierod end on passenger side broke while going down the road. Luckily there was not an accident and the dealer fixed it for free. In August 2011 we discovered that the brake line was laying on the front axle on the drivers side. This caused the brake line to rub in two and caused brake failure resulting in a crash (which is how the problem was discovered). The tow truck driver also said he picked up a Durango that had the upper and lower ball joint broken causing an accident. The front end of the 2005 Dodge Durango is apprently very poorly designed.
- Scottsville, KY, USA
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- Scottsville, KY, USA