CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have already caught on fire.
5.5
fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
16,614 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We purchased a 2005 Dodge Durango used March 11, 2006 with 16,568, miles on it. On March 13th two days after we purchased it and 16,614 miles later (48 miles later) the truck broke down on the highway! we had the truck towed in to earnhardts Dodge, find out the ring gear and pinion set needs replaced, differential side bearings - all axles replace (includes case and side gears if necessary) this is quoted from all my receipts. 2nd time around (July 18,2006) - now has 24,795 miles on it, rear end issues again! again this is the repairs - seal, axle shaft oil - replace all other axles-right. Brake pads, disc brake-both sides rear replace due right rear axle seal leaking contaminated pads, rotor has fluid burned into the surface. Replaced right axle seal and brakes. Also had to replace watts link sway bar, replaced bell crank and links. Replaced both rear stabilizer bars again. 3rd time (January 10,2007) - now at 38,051 miles replace seal, axle shaft oil, replace all other axles - replace seal, drive pinion oil replace all others. 4th time, (January 29,2007) now at 39,329 again, replaced bell crank, watts link. 5th time (July 16,2007) - 52,058 failed bearing in rear diff, need to replace ring & pinion and all bearings- cost - $1,474, (why would I want to pay this much when they haven't been able to fix this problem?) told them to put the truck back together, we can't afford to fix it. 6th time - now after researching this vehilce, we found out, earnhardts Dodge/Hyundai in gilbert Arizona (same placed we purchased it at) January 17,2006) (now 6 repairs) noticed the Durango had rear differtial leaks, they replaced seal, drive pinion oil and all three parts - then returned the vehicle to stock when it was finished at 16,614 miles! just 48 miles before we purchased the vehicle!!
- Gilbert, AZ, USA
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- Gilbert, AZ, USA