CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have already caught on fire.
10.0
really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
96,674 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have a 2005 Durango and lately it has been dying with no type of any warning. It usually will happen if I am turning a corner, coming to a stop and then trying to accelerate, or going through parking lots. Saturday I had a car full of kids leaving a baseball game and I stopped at a stop sign to cross a busy hwy in my hometown and when I went to accelerate to go across the intersection of the hwy my Durango died right there with oncoming traffic headed toward us...I couldn't steer and had to stop in the middle of the hwy with the kids in my car and put the car in park and frantically try to start the car hoping this would help (which thankfully it did this time). This has happened more than once and each time is getting more and more scarier. I am afraid to drive the car for fear one of these times my family and I won't be so lucky and will end up being killed due to the defect in the vehicle. I have reviewed many forums online and see many complaints in the forums where this has been brought to Dodge's attention and even complaints on this site with nothing done to resolve this issue. This is very dangerous for everyone involved because of the stalling of the vehicle. Please listen to the consumers and help resolve this issue. Thank you.
- Newberg, OR, USA
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- Newberg, OR, USA