CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have already caught on fire.
I had just changed lanes and the traffic was stopped ahead about 150 feet. I applied light pressure to the brakes and nothing happened, it felt like the brake pedal was attached to nothing. I stepped on it again and nothing, I looked down quickly to make sure I was stepping on the brake, then I quickly hit it 2 more time then pressed with both feet and there was still no pressure under the pedal... then I struck the vehicle in front of me. When my truck hit the vehicle I felt the brake pedal jar and then there was pressure, the brakes engaged. They worked so I could limp to the dealership. Thankfully I was only going about 30 km/h so no one was hurt, however it is an awful feeling. After sitting at the dealership for 4 days, they called to say that they "drove it around for awhile and the brakes are fine". I went in and said "so you took stuff apart, checked the brakes" and they said "no". I had to freak out to get them to agree that they should do that! I said I was not driving it on the highway with my daughter in the truck until they could assure me it was fixed. Has anyone else experienced anything like this?
A D V E R T I S E M E N T S
I had just changed lanes and the traffic was stopped ahead about 150 feet. I applied light pressure to the brakes and nothing happened, it felt like the brake pedal was attached to nothing. I stepped on it again and nothing, I looked down quickly to make sure I was stepping on the brake, then I quickly hit it 2 more time then pressed with both feet and there was still no pressure under the pedal... then I struck the vehicle in front of me. When my truck hit the vehicle I felt the brake pedal jar and then there was pressure, the brakes engaged. They worked so I could limp to the dealership. Thankfully I was only going about 30 km/h so no one was hurt, however it is an awful feeling. After sitting at the dealership for 4 days, they called to say that they "drove it around for awhile and the brakes are fine". I went in and said "so you took stuff apart, checked the brakes" and they said "no". I had to freak out to get them to agree that they should do that! I said I was not driving it on the highway with my daughter in the truck until they could assure me it was fixed. Has anyone else experienced anything like this?
- Leighanne S., Calgary, AB, Canada