CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have already caught on fire.
York Motors of Prescott, Arizona, quoted me nearly $600 to repair brakes on a vehicle with only 20,519 miles on it. I took it to Brake Masters who quoted me over $75 less and offered a limited lifetime warranty for exactly the same work that York stated was needed. When I took it to Brake Masters, they pulled the wheels and told me that the work was absolutely not required! They rotated my tires and didn't charge me -- a very classy operation and one to be lauded.
York Motors has since refused to respond to me in any fashion! Daimler Chrysler has responded that there is nothing they can do; they won't contact the dealer and they will offer no satisfaction of any kind. They, in fact, insult you with their stupid responses. I have documentation to back up all my claims. Chrysler absolutely does not care about its consumers or about customer satisfaction. While I can see where they may have limited recourse when one of their dealers misbehaves, they could at least attempt a resolution. They don't and they won't.
Their tactic - and that of York Motors - is to either not respond or to try to placate you with nonsensical and inanely stupid responses in an attempt to wear you down and have you simply go away. Their tactics are reprehensible. Their 'Customer For Life' and '5 Star Service' campaigns are a sham. Proof is given in from their own employee in their laughingly titled 'Customer Service - Dodge Brand' department in this direct quote: "Although we do not have the authority to resolve concerns related to dealer workmanship, service scheduling, or repair pricing, you may want to pursue the matter directly with dealership management for further resolution." This absurd statement is so contemptuous of one's intelligence as to be almost unbelievable.
My complaint with Chrysler had to do with the fact that York Motors was refusing to deal with me! It had NOTHING to do with workmanship or service scheduling and only tangentially with pricing. Beware of the kind of company you're dealing with should you purchase any Chrysler vehicle. One can fairly draw the conclusion that Chrysler does not care that its dealers are trying to cheat and steal, or, at the very least, are grossly incompetent.
A D V E R T I S E M E N T S
York Motors of Prescott, Arizona, quoted me nearly $600 to repair brakes on a vehicle with only 20,519 miles on it. I took it to Brake Masters who quoted me over $75 less and offered a limited lifetime warranty for exactly the same work that York stated was needed. When I took it to Brake Masters, they pulled the wheels and told me that the work was absolutely not required! They rotated my tires and didn't charge me -- a very classy operation and one to be lauded.
York Motors has since refused to respond to me in any fashion! Daimler Chrysler has responded that there is nothing they can do; they won't contact the dealer and they will offer no satisfaction of any kind. They, in fact, insult you with their stupid responses. I have documentation to back up all my claims. Chrysler absolutely does not care about its consumers or about customer satisfaction. While I can see where they may have limited recourse when one of their dealers misbehaves, they could at least attempt a resolution. They don't and they won't.
Their tactic - and that of York Motors - is to either not respond or to try to placate you with nonsensical and inanely stupid responses in an attempt to wear you down and have you simply go away. Their tactics are reprehensible. Their 'Customer For Life' and '5 Star Service' campaigns are a sham. Proof is given in from their own employee in their laughingly titled 'Customer Service - Dodge Brand' department in this direct quote: "Although we do not have the authority to resolve concerns related to dealer workmanship, service scheduling, or repair pricing, you may want to pursue the matter directly with dealership management for further resolution." This absurd statement is so contemptuous of one's intelligence as to be almost unbelievable.
My complaint with Chrysler had to do with the fact that York Motors was refusing to deal with me! It had NOTHING to do with workmanship or service scheduling and only tangentially with pricing. Beware of the kind of company you're dealing with should you purchase any Chrysler vehicle. One can fairly draw the conclusion that Chrysler does not care that its dealers are trying to cheat and steal, or, at the very least, are grossly incompetent.
- Dennis D., Prescott, AZ, US