CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have already caught on fire.
About 3 weeks ago we noticed the paint peeling on the roof of our Durango. It looks like it just cracked and opened up! Looks terrible and we're worried now about major rust problems! We called Chrysler and of course they say they will not help! They said the vehicle was unfortunately just out of warranty and we were basically SOL. However, they did say they would give us a discount on a new vehicle!!!! I don't want a new vehicle, I want my paint repaired! Body shop said this was a factory defect and Chrysler should fix it!!!!!
A D V E R T I S E M E N T S
About 3 weeks ago we noticed the paint peeling on the roof of our Durango. It looks like it just cracked and opened up! Looks terrible and we're worried now about major rust problems! We called Chrysler and of course they say they will not help! They said the vehicle was unfortunately just out of warranty and we were basically SOL. However, they did say they would give us a discount on a new vehicle!!!! I don't want a new vehicle, I want my paint repaired! Body shop said this was a factory defect and Chrysler should fix it!!!!!
- tchiggs0220, Madisonville, KY, US