CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have already caught on fire.
8.5
pretty bad
Typical Repair Cost:
$210
Average Mileage:
62,500 miles
Total Complaints:
4 complaints
Most Common Solutions:
not sure (3 reports)
Dodge needs to admit the defect and save the cost to fix it (1 reports)
Was not happy about having to replace the key fob for my durango the 1st time around, the fob had fell apart on the inside and no longer held the battery in place. However I paid the $200 at the dealership to have the fob replaced. Then a year and a half later the replacement fob stopped working. Went back to the dealership, was told that the fob only as a "1 year or 12,000 mile warranty" and to replace it would be another $200. Now I knew from looking online that Dodge has had a long running issue with quality on there remote entry system, however to sell it and then just stand back and wait a year for the consumer to come back with another $200 dollars is nothing short of robbery. If you know you are selling a piece of junk, and just keep doing it, then all you are doing is taking advantage of your customers.
Stupid car's remote stopped working. Solder broke, re-soldered and worked then just stopped all together. still transmits when testing but don't really want to pay 30 for the dealer to tell its broke..... very bad key design!
Coming to this site, I see I'm not alone on this problem. There's a list of people here with this exact problem.
The key/alarm fob on my 2005 Dodge Durango suddenly stopped working 2 weeks ago. I thought it was the battery, but when I opened it, saw that the little strip of metal that holds the battery in was coming away from the circuit board. Forcing the strip back into it's connection allowed the alarm to work, but a day or two later it had popped back out. I did this a few more times, but now the thing doesn't work at all. I tried 2 more batteries (in case the first new battery was defective or something stupid), to be sure that was an additional contribution to the problem, but neither battery did any good.
The dealer charged us $205 to replace a key. ONE KEY! Unfortunately I had sent my wife out to buy it, because upon hearing $205 I would have said screw that and gone and gotten a sweet new alarm that started the car and everything for probably not much more.
two keys, the first one stopped working about 2 years ago , was quoted $500 plus to replace, just used the other one.. well now that one has stopped working also. Appears the problem is the metal bracket that hold in the battery at least that's what looks to be broken.. not happy !
- jcrip557,
Seattle, WA, US
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Was not happy about having to replace the key fob for my durango the 1st time around, the fob had fell apart on the inside and no longer held the battery in place. However I paid the $200 at the dealership to have the fob replaced. Then a year and a half later the replacement fob stopped working. Went back to the dealership, was told that the fob only as a "1 year or 12,000 mile warranty" and to replace it would be another $200. Now I knew from looking online that Dodge has had a long running issue with quality on there remote entry system, however to sell it and then just stand back and wait a year for the consumer to come back with another $200 dollars is nothing short of robbery. If you know you are selling a piece of junk, and just keep doing it, then all you are doing is taking advantage of your customers.
- joeybkcmo, Kansas City, MO, US