CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have already caught on fire.
The key fob stopped working 4 years ago....? New batteries did not fix it so I just used key manually. Two weeks ago after battery had to be charged by triple a I took it to local garage to have battery checked and it was fine.Then the flashing lights started every time I open the door. Called two closest Dodge dealerships and was told I would have to purchase a new key fob......Only way to stop the problem. I agreed and asked them to order. Then I was told there were 1,122 on back order. They had no idea when they could get them. Friday I called Dodge corporate and was assigned a case # and was told to order and have the dealer call them and the part would be expedited to them in as week. This morning I got a call telling me they cannot do what I was told. Now I am told they will update me weekly. These flashing lights are a distraction to other drivers and when I have to make a left turn off the highway I have experienced screeching tires. The flashing lights seem to be a focus that over rides the turning signal! I am very frustrated with the engineering of the keys and alarm system and with Chrysler/ Dodge for unacceptable customer service.
A D V E R T I S E M E N T S
The key fob stopped working 4 years ago....? New batteries did not fix it so I just used key manually. Two weeks ago after battery had to be charged by triple a I took it to local garage to have battery checked and it was fine.Then the flashing lights started every time I open the door. Called two closest Dodge dealerships and was told I would have to purchase a new key fob......Only way to stop the problem. I agreed and asked them to order. Then I was told there were 1,122 on back order. They had no idea when they could get them. Friday I called Dodge corporate and was assigned a case # and was told to order and have the dealer call them and the part would be expedited to them in as week. This morning I got a call telling me they cannot do what I was told. Now I am told they will update me weekly. These flashing lights are a distraction to other drivers and when I have to make a left turn off the highway I have experienced screeching tires. The flashing lights seem to be a focus that over rides the turning signal! I am very frustrated with the engineering of the keys and alarm system and with Chrysler/ Dodge for unacceptable customer service.
- Patricia S., Ashton, US