CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have caught on fire.
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
At 93000 miles wheel indicator light stays on replaced tire at normal time to change, but light does not go out. Also having other inside problems, engine is making bad noises, wipers don't work half the time, air conditioner not blowing cool air even having it filled with freeon, center panel over heats. Air bag light come on and off while driving with no one else in truck.
The contact owns a 2004 Dodge Durango. The contact stated that the accelerator pedal went all the way to the floorboard when depressed. In addition, the radiator constantly overheated and the speedometer was registering hot. The dealer replaced the radiator, and stated that it was clogged and no longer under warranty. Another dealer stated that there was a hole punctured in the radiator. When the contact returned to the original dealer, they stated that they also noticed the hole. The instrument panel indicator light illuminated, and the passenger's side windshield wiper constantly became unscrewed. This was the contact's second Dodge Durango, and was having the same failures. She stated that she never received any recall notices for any of the ones that existed. The dealer did not record the VIN to research if the vehicle had any defects. The vehicle was brought to dealer for service for all of the failures except the instrument panel light and windshield light. The current mileage is 68,000, and failure mileage was 30,000.
- Logansport, IN, USA
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- Elmore, AL, USA