CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have caught on fire.
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata recall. The contact owns a 2004 Dodge Durango. During inclement weather, water intrusion occurred near the front of the windshield on the driver's side. The contact owned the vehicle for less than 30 days. Also, when the vehicle was driven through an automatic car wash in neutral, the vehicle failed to restart and only restarted after several attempts. In addition, the vehicle made an abnormal noise. The VIN was included in NHTSA campaign number: 16V352000 (air bags). The manufacturer provided no solution other than advising the contact to take the vehicle to the dealer for diagnostic testing. The approximate failure mileage was 129,000. Parts distribution disconnect.
The contact owns a 2004 Dodge Durango. The contact has experienced several failures with this vehicle from the date of purchase. In rainy weather conditions, the instrument panel completely fails, the headlights blink on and off, the windshield wipers do not work, and the gear shifter will not shift into gear. The vehicle was taken to the dealer and they found water in the junction box, which caused corrosion to the wiring system. They also found a small crack in the windshield, which allowed water to leak into the junction box. The vehicle is being repaired at the cost of $3,800. The contact called the manufacturer and was informed that no compensation would be provided because the vehicle was not under recall. The failure mileage was 12,000 and current mileage was 71,000.
There is a visual blind spot at the front windshield on both sides. Very dangerous!!!! the molding is too wide. I have been very lucky not to hit people driving or walking. This should be investigated immediately...Dodge has a huge problem here!!
The contact owns a 2004 Dodge Durango. The contact states that there is a blind spot on the driver's side and passenger side of the vehicle. She noticed the blind spot a couple of months ago when she almost hit another vehicle. Also, the contact almost hit someone crossing in a cross walk because she could not see the person. The consumer did not notice this when she first purchased the vehicle. The consumer has not contacted the dealership or the manufacturer of the vehicle.
- West Covina, CA, USA
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- Los Angeles, CA, USA