CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have caught on fire.
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owned a 2004 Dodge Durango. While driving at approximately 55 mph, the contact heard a loud banging noise under the front driver side of the vehicle. The front driver side wheel detached and caused the vehicle to veer off the road, crash into several trees, roll over three times, and land on the passenger side. The air bags did not deploy. The driver's left arm was injured and required medical attention. A police report was filed. The vehicle was destroyed and towed to a local garage where it was not diagnosed. The manufacturer was made aware of the failure. The VIN was included in NHTSA campaign number: 14V817000 (air bags). The approximate failure mileage was 160,000.
At 93000 miles wheel indicator light stays on replaced tire at normal time to change, but light does not go out. Also having other inside problems, engine is making bad noises, wipers don't work half the time, air conditioner not blowing cool air even having it filled with freeon, center panel over heats. Air bag light come on and off while driving with no one else in truck.
- Elmore, AL, USA
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- Winnsboro, SC, USA