CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have caught on fire.
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My wife was driving our 2004 Dodge Durango near evansville, in at the speed limit when the right rear Bridgestone dueler tire sidewall blew out. Thankfully she was able to get the vehicle to the side of the road before the tire blew.
2004, Dodge Durango while traveling 50 mph on paved rural road suffered a slow blowout on the left rear tire. Replaced tire with spare. Attempted to obtain a replacement tire from Goodyear tire incorporation in millington, Tennessee, and they refused to honor the warranty. Vehicle had 11,888 miles.
Goodyear sra Wrangler had catastrophic sidewal detachment and failure with 5000 miles on the Dodge Durango 2004 model. Should have killed all aboard but luckily got off interstae just barely.
- Salt Lake City, UT, USA
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- Hobe Sound, FL, USA