CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have caught on fire.
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2004 Dodge Durango. While driving various speeds, the contact heard an abnormal noise coming from the front driver's side of the vehicle. The contact also mentioned that the vehicle wobbled while driving. The vehicle was taken to dorman Dodge (724 S harris St, sandersville, ga 31082, (478) 552-5111) where the contact was informed that there were no recalls on the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
The contact owns a 2004 Dodge Durango. The contact stated that the front tie rod fractured prematurely. When the contact started the engine, a loud noise emitted from the front end. The contact, an independent mechanic inspected the vehicle and found that the front tie rod fractured in the middle. The vehicle was not repaired. The manufacturer was not notified. The VIN was not available. The approximate failure mileage was 198,000. Updated 05/17/17
Approximately 10 months ago noted severe rust through beginning on both driver and passenger side rocker panels and rear quarter panels/wheel wells. Estimate at that time for full repair was over $4000 due to extent of rust. Rust affects rocker panels, driver compartment floor at door entry points and both driver and passenger quarter panels. Dealership body shot personnel noted that 'these Durango's and dakotas all rust out bad - and it happens fast'. very telling. The vehicle has been fully maintained throughout ownership and has been garaged continually. We do live in the 'rust-belt' area - but we are in no way pleased with the condition of this vehicle. To date - the rust is expanding to most lower body parts exposed to weather and the speed at which its - literally - disintegrating is ridiculous. The repair now will cost nearly $6000 and we simply do not feel it is worth doing. This has got to be a manufacturer's defect (referring to the dealership Dodge representative's comments as well as observing other similar vehicles in our region. Shameful.
On Sept of 2004 I was driving when the air on the tire was going down I pulled over right away and had to put the spare tire on I want to get the tire repaired and was told that the treads was showing and was not able to be repaired at that time we look at the other tire on the new 2004 Durango under 6000 mills, one of the other tire was peeling, we went to good year per there care dealer advise and was told there was nothing they can do for me, and was given a # to call good year, I did go on the web site to file a complaint and was given this information. From: Goodyear_cr@Goodyear.com on 10/11/2004 04:46 pm sent by: Goodyear tire & rubber company consumer relations 728 1144 East market street akron, oh 44316 voice #: 800.321.2136 fax #: 330.796.6829, maria, if you believe you have defective tires I would suggest going to the nearest goodyer dealer. A few in your area are. *
A D V E R T I S E M E N T S
- Tennille, GA, USA