CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have caught on fire.
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I recently bought a 2004 Dodge Durango slt with the hemi engine. When I accelerate or come to stops, there will be a "popping" noise coming from somewhere in the rear suspension. This occurs daily without fail. Also, when travelling over roadways, at normal speed, there is excessive bounce of the vehicle from the rear along with this popping noise/sensation. I will be bringing the vehicle into the dealer today for this repair. I'm not sure if this problem is associated with three other NHTSA technical service bulletins involving the power train: Axle assembly, the stabilizer bar bushing squawk, or the exhaust drone.
- Sewell, NJ, USA
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- Sewell, NJ, USA