CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have caught on fire.
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2004 Dodge Durango. While driving at approximately 10 mph, the vehicle began to accelerate and spun around in the opposite direction when the contact depressed the accelerator pedal. The vehicle also made a noise which came from the tire area and was difficult at times to shift into gear and the gears locked up. The contact turned the vehicle around and drove home. The vehicle was inspected by a local mechanic who stated the lower ball joints needed to be replaced. The vehicle had not been repaired at the time of the complaint. The failure mileage was unknown. The current mileage was approximately 84,780.
: the contact stated while driving 10 mph, the passenger side tire detached from the lower part of the suspension. The tie rod and spindle both fractured. This caused the vehicle to immediately fall to the right, and the steering wheel to spin back, which injured the left hand of the contact. The vehicle was taken to a service dealer, who determined that the front right lower ball joint had separated. The manufacturer was also notified. Updated 01/26/07.
A D V E R T I S E M E N T S
- Charlotte, NC, USA