CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have caught on fire.
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Within the first 30,000 miles I noticed an oily substance on the floor of my garage underneath the rear of my Durango. I took the vehicle to the dealer and was told that the rear pinion seal was bad and had to be replaced. The seal was replaced and 13,000 miles later I noticed the same oily substance on the garage. I took the vehicle back to the dealer and was told the rear pinion seal had gone bad again. The first time was covered by the warranty and was at no cost to me. The second time was past 36,000 miles but still within my 75,000 mile warranty. I was informed that since it was past 36,000 miles I would have to pay a $100 deductible. I do not haul things with my vehicle and do not understand why the seal continues to go bad.
- Newnan, GA, USA
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- Newnan, GA, USA