CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have caught on fire.
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
: the contact stated that the vehicle's power steering failed for 15 seconds when driven through a water puddle at 25 mph. The serpentine belt started squealing for 10 seconds after the incident occurred. The power steering has not function properly since the vehicle is driven through the water puddle. The problem recurs every time there were wet road conditions.
While turning right on to highway, power steering failed for a few seconds and made a loud noise, which almost the caused car to go into lane with on coming traffic. Two weeks prior to this, when turn into parking space power steering failed for a few seconds. Took car to dealer, they said car check out fine and there was nothing they could do.
- Hockessin, DE, USA
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- Avon Park, FL, USA