CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have caught on fire.
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
1) while turning right on to highway, power steering failed for a few seconds and made a loud noise, which almost caused car to go into lane with on coming traffic. Nothing resolved to date. 2) while making turns we hear loud popping and crunching noises and the steering seems to be very ruff. It's very concerning to us since we use this vehicle to Transport our large family of seven: 2 adults, 5 children ages 4 months, 2.5 years, 3.5 years, 9 & 16.
I was at a stop sign waiting for my turn to make a left hand turn. When all was clear I started to make the left hand turn and all of a sudden had absolutely no control of the steering wheel. My truck proceeded to turn in a left hand turn almost allowing me to do a 360 at a slow rate of speed. I heard a lot of noise and after about 30-60 seconds had regained control of the steering wheel landing in a ditch on the side of the road. I drove the car directly to the dealership and explained the problem. I have no idea what they did, except that they claimed to have fixed it and I have not had another one of these problems again. I am not sure of the date so I took a guess.
Update: See prev. Complaint re; steering. After 2 wks in shop and little or no commun. From Chrysler, on Feb 5, 2004 I rec'd a call from Chrysler. They want to repurchase my 2004 Dodge Durango. No word on what's wrong w/vehicle. They said, they don't think, even if they fixed the problem, that I would ever feel safe in the vehicle. On Feb 6, 2004, I rec'd a call from dealership to clean out my vehicle. Chrysler wants it moved to an undisclosed location. Anyone see anything wrong with the picture?
Re: 2004 Dodge Durango, limited. Purchased vehicle Dec 4, 2003. A week after I bought the vehicle I noticed a type of "sticking" on the front end when I turned the wheels. I asked my son to check it out & he agreed that"something" was wrong. A few days later I had a passenger in the vehilce with me & that peson noted the sticking too. I took the vehicle to brown's Dodge in chantilly, va. Had the vehicle for a few days & decided the steering arm was bad. Part had to be ordered but I could drive the vehicle.safely. Repair made in late Jan. When I picked the vehicle up, service writer told me that replacing the steering arm had not corrected the problem. They did not know what was wrong & was told that Chrysler was working on the problem & "that the vehicle was safe to drive."I took the vehicle home & waited for the dealership to call me back. I did not hear from Chrysler or from my dealership.2 weeks ago, I was driving the vehicle & lost total steering power in the front end in traffic in alexandria, va. I was able to get the vehicle off the road.no one was hurt or injurred. I immediately contacted my service advisor& was told, to drive the vehicle to the nearest Chrysler dealership. But not to tell anyone about the steering problem or about Chrysler's involvement. He actually told me to"play dumb'. which pissed me off to the point that I wanted to run his sorry ass over. But, instead of doing that, I had the car flat-bedded back to brown's dulles Dodge. Where it still is to this day. I have had minimal contact with Chrysler.I can tell they are stonewalling me. A big kahunna technical advisor came in to town earlier this week. But all I got was crap out the sides of my service advisor's mouth.this vehicle has a problem. The service advisor told me that the guy who came in to check it out drove quite a few of the new Dodge Durangos & almost all of them had the same steering problem, mine was worse.
When turning steering wheel to the left or right steering wheel does not return smoothly. The dealer replaced the steering arm but that didn't correct the problem. During the time the consumer owned the vehicle the air bag light illuminated and the rear wiper fell out.
A D V E R T I S E M E N T S
- Brentwood, CA, USA