CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have caught on fire.
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2004 Dodge Durango. The contact took the vehicle to the dealer for a routine oil change. Several days later, she took the vehicle to another dealer and was informed that both of the bolts in the exhaust manifold failed. The repair would cost $1,100. The vehicle has not been repaired. The manufacturer would not assist. The failure and current mileages were 63,732. Updated 09/15/08 the bolts on the manifold had broken off. Updated 09/18/08.
I recently noticed that the SUV was made a loud ticking sound at startup, getting a little softer as the motor heated up. Returning the vehicle to the purchased dealership, which was inspected for a fee, and found the cause to be the aluminum screws on the left side of the manifold which broke, causing the loud exhaust. I then paid $225 to have the two screws drilled out of the engine, and had the screws replaced along with a manifold gasket.
- Augusta, GA, USA
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- Vacaville, CA, USA