CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have caught on fire.
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Veh problem on 1/1/08 -- 2004 Dodge Durango www.datatown.com/Chrysler/ 1/3/08: Called Chrysler dealer ' 1-800-992-1997 spoke to amy (ref 17081406 (id#AJ267) she requested the vehicle id no ' the last eight ' I gave her ' she ask what our address was and telephone number ' I gave it to her. She asked if I contacted the shop where I get it serviced at ' I said, no I was contacting you first. I told her I wanted to see if this was covered under the 7 year/70,000 mile warranty ' she said, I did not have that ' I said yes I did that's what made us buy the vehicle. She said to contact the place where we bought it from ' in roxborogh - she said, what problem are you having. I told her that the problem started when I got the recall fixed for instrument cluster. We had wiring harness to the 8 cyclinder. Then the oil light came on. But I did not need any oil ' I get my oil done regularly. Three days later the Dodge started revving very high like someone is pushing on the pedal. The car jerks and the engine light is on now. She put me on hold to check the warranty information. Spoke to leslie, supervisor. She told me there is nothing they could do for me ' what you do out side of Chrysler is your problem. I told her there is all sorts of notes on line from people having problems with engines and transmissions. She said, there was no recalls on this.
- Hatfield , PA, USA
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- Hatfield , PA, USA