CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have caught on fire.
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When using the speed control going down a hill it will not hold back, it will gain speed going down hill. This happens all the time. I have a 4.7 engine in the 04 Durango. This is a dangerous condition!
The vehicle's radio stopped working. When the consumer tried to change lanes, he noticed a delayed reaction from the time he pressed the accelerator to the response of the vehicle. On another occasion, the check engine light illuminated and the transmission down shifted for a few seconds. The consumer took the vehicle to the dealer and explained all the problems he had experienced and after a diagnostics test was done, the dealer stated the computer displayed a code and they did not know what it was so they erased it. One month later, the consumer experienced the same problem with the radio and when he attempted to place the vehicle in park, the gear shifter did not go into the park position it stayed in the reverse position. The vehicle went back to the dealer and it was discovered that 2 bolts and a bracket were missing from the transmission shifter. The consumer stated the cruise control did not and a new problem had surfaced. There was a warning light on the dashboard that read pass air bag off.
The speed control in the Durangos with the hemi are unsafe ill set the cruise contol and on a small down grade speed will increast 10 to 15 mile hr on a large hill it runns away on you and you have to all way brake I have returned to Dodge 2 or 3 times and they said all the durago with the hemi are like that and its ok that is unsafe and dangerous
- Shrewsbury, MA, USA
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- Collinwood, TN, USA