CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have caught on fire.
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
: the contact stated while driving at various speeds, while applying brake pressure the vehicle lurched forward and struck an oncoming vehicle. The vehicle sustained damage to the front end. A police report was taken. There were no injuries. The vehicle was taken to the dealership for inspection. Upon inspection, the dealership was unable to duplicate the problem. The vehicle was taken to an independent repair shop for further evaluation. The contact indicated the crash was caused by mechanical failure in the vehicle. The contact was never notified of the mechanical failure. Also, the contact did not receive NHTSA recalls O4V0120000 concerning vehicle speed cables; O3V528000 concerning electrical system wiring, and O4V578000 regarding battery cables. The contact felt aforementioned recall failures could have caused the accident.
Complaint received via E-mail. Since the purchase of this SUV, I have had to bring the truck in for service for various things. Recommended service, a fuse out of place/battery recall, and today, January 8, 2005, for a detached throttle cable, which prevented acceleration. I discovered this problem as I was attempting to accelerate at a major intersection, and obviously, I was stuck in the middle of the road. We received assistance in pushing the truck off of the road, and I called gwinnett place Dodge. I explained the situation, and I was given the phone number to sw towing service. We also attempted to speak with a manager in regard to this matter.
While driving transmission light and engine light appeared on the dashboard and remained on. Consumer drove the vehicle to dealer for inspection, and mechanic determined that the wires needed to be replaced. Consumer informed the mechanic that this problem still occurred, and had not been resolved. New electric harness were replaced due to metled wires. 2 recalls found by the consumer: One on wiring under the dash, and the other on accelerator cable. Consumer made 10 visits to the dealer.
- Unity, ME, USA
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- Grosse Pointe Woods, MI, USA