CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have caught on fire.
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2004 Dodge Durango. The contact stated that the accelerator pedal failed to respond and the service four wheel drive warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 97,000.
While driving the throttle stuck, and the brakes failed. This caused the consumer to go into a ditch. Vehicle was towed. Dealership repaired the problem three times, but it recurred. Dealer did not repair problem they installed code reader and said nothing was wrong. They called Chrysler and Chrysler said that there was no problem.
The consumer stated that accelerator/brake pedal were too close. Together. This could cause the consumer to depress the pedals simultaneously. Dealership was notified, but did not resolve the problem.
- Cheyenne, WY, USA
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- Thorton, CO, USA