- November 14: Dodge Durangos and Jeep Grand Cherokees Recalled Over ABS Modules recalls | 13 days ago
- November 12: Chrysler 300 and Dodge Charger Door Panels Warp: Lawsuit news | 15 days ago
- November 8: Dodge Class Action Lawsuit Dismissed news | 19 days ago
- November 7: Dodge Hornet Hybrid and Alfa Romeo Tonale Hybrid Recalled recalls | 20 days ago
- September 30: ZF-TRW Airbag Failure Investigation Closed investigations | 58 days ago
CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have caught on fire.
Have we mentioned all the reports of complete engine failure due to oil sludge?
9.4
really awful- Typical Repair Cost:
- $4,920
- Average Mileage:
- 87,400 miles
- Total Complaints:
- 27 complaints
Most Common Solutions:
- pay to replace engine (25 reports)
- not sure (2 reports)
engine problem
Helpful websites
- Chrysler/Dodge Customer Service 1-800-992-1997 - You MUST call this number to report your vehicle problem. I was told that Chrysler has NO reports on their books of 2004 Durango 5.7L Hemi engines that have blown a rod thru to the oil pan. When I asked if people who have complaints need to call above number and ask for invesitgation on the vehicle. She said they cannot go into web sites like this one or NHTSB . When I asked "so everyone needs to call you",( customer service # above for Chrysler/Dodge) she said YES. I told her to expect a lot of calls. If we have a chance of getting them to pay ,it NEEDS to be reported to THEM. 1-800-992-1997
A D V E R T I S E M E N T S
We bought a 2004 Durango new. had 13 miles on it when we drove it off the lot. it now has 36000 miles. we have always taken care of this SUV. I mean. U have to. For 30,000 dollars. You have no choice. Not to mention I really liked this ride. Until now. Oil light came on and went off. motor started making a funny noise intermittently on my way home from work. I got home and called the dealer. Took it in about 30 minutes later. Come to find out that they dropped the oil pan and it was covered in sludge. Which mind you. The oil was changed regularly. But of course we have no proof but the current oil change sticker in the window. The mechanic told us that it looks like we haven't had the oil changed and that our 100,000 mile drivetrain warranty won't cover it because we don't have all the oil changes from 2004 and it must be our fault. I have talked to another mechanic not affiliated with Dodge and said that they have had some problems already with this and the sludge. then I found this website that concurs. Dodge won't listen because we don't have the proof and either will the extended warranty place. Gee, we are stuck with a car that won't run and no money to fix it. I can't believe that 36,000 miles would have that much sludge in it to blow a motor even if we didn't change the oil. Which that is a crock. So much for product durability. The service center said to check with our car insurance to see if they will pay for it. Haven't checked that out yet. But now that I have seen it on this site. I know now that this is an ongoing problem and something needs done. I emailed Chrysler and dodge with no help from them. Think I am being taken to the cleaners. 36,000 miles and a pile of junk.
our blazer has over 100,000 and have had no problems. We change the oil in both vehicles at the same time. Now I am stuck because we can't come up with ever little bit of paper where we bought each filter and oil. Never again will I buy a dodge. Nor will the rest of my family. SUV's are suppose to take a little wear and tear. but 36,000 miles and a blown motor. Because of sludge. Hmmmm Something isn't right with this picture. This is a mechanical problem that Dodge needs to correct not the consumer. Us poor people taken again. Especially the way the car industry is today. You think they would want to make the customer happy when it is obviously a dodge error in design if I'm not the only one with this problem. I know they have to protect themselves but this car wasn't used that much to have as much sludge as they say it does in the motor if it was a mechanical problem to begin with
- Brenda S., Orrville, OH, US