CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have caught on fire.
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Bought 2004 3.7L Dodge Durango Jan 2004.within year, check engine light came on. Took it to arrigo Dodge, wpbch, Florida. Left it for a few days, called to say it was ready. Reason for failure - bad sensor. Drove home, light back on.took it to arrigo. They kept it for a week. They explained that the harness (electrical) had a short, so they replaced it.got it back with the light on. They took it back into the shop for about 5 minutes then the service advisor took it back to say they just turned off the warning light. Within a month my mechanic told me that there is a vibration in the motor. By the begining of 2006, the vibration got worse. Eventually the vehicle broke down. By this time, my 75000 mile powertrane warranty had run out. My mechanic told me that there was sludge stuck in the oil pump screen and as such the oil was not circulating like it should.the night before I was supposed to take it to the dealership for diagnosis, I parked it in my neighbors driveway. Woke up early, went to the truck opened the driverside door and immediately smelled / saw smoke coming from under instrument panel. All the warning and ignition lights were on and speedometer was cycling between zero and 10 mph.. I disconnected the battery, which stopped the burning. Took it to dealership where they discovered that the module in the instrument cluster was burnt, and for the original problem, they found that the motor was ruined. As a result of all this I had to pay $800+ to fix the instrument cluster problem and my mechanic found a motor to replace mine at an additional $2500. I'm convinced the warning light was indication that something was wrong with the engine and had they not turned off the warning light, I would have paid enough attention to the vehicle to not wind up with a ruined engine. Dealer told me that there was recall for a capacitor in the instrument cluster but the recall was done on my vehicle before I bought it. Thus I had to pay for the repair out of pocket.
Finally got truck back from body shop (9 weeks) and service after a total of $13219 in damage. All caused by this stalling problem on 2004 Dodge Durango limited with a hemi. Still after the accident they are not able to tell me why this happened. The typical answer is "sorry but we cannot duplicate this problem and no codes are coming up". so to make a long story short, it has happened again !!! I have not even had the truck back for 1 month !!! got in the truck on Saturday around 10:00 am (5/20) with my wife and 2 children after a haircut. Started the truck, put it reverse and nothing. It stalled !"!"! tried twice more and the same thing happened. Finally the truck stayed started on the forth try. Started down the road doing about 30-35 mph, coming up to a traffic light and the truck stalled. Imagine that !!! stopped and put in park and started right back up. Got back to our house and called dealer. He said bring it up. Got a call today (Monday 5/22) from dealer and you will never guess the answer I got. Your right !!! " sorry but we cannot duplicate this problem and no codes are coming up". not sure what to do at this point. We are scared of this vehicle and we are afraid to drive it. No one seems to care.
2004 Dodge Durango ltd. 5.7 hemi fails to start, after several attempts and stepping on the gas, the car starts, but idles very rough. Dealer (stanley motors, old saybrook ct) could not fix the problem, after having the car for seven days- they installed new valve springs. The car is still not starting easily, and is idling very rough, condition seems to be getting worse. I'm concerned there will be long term damage to the engine, and I will be left stranded with the family.
Durango 2004 5.7 hemi 4X4 slt. Three times in two months, I have been driven at low speed either in a car park or making a turn from a stop and the engine stalls. I then put it in park or neutral and then it starts fine and I'm able to drive it. This is highly dangerous and was lucky I could pull over and restart it. Dodge needs to look into this before someone dies.
I am leasing a 2004 Dodge Durango equipped with a 5.7 liter hemi engine that stalls during regular driving applications. I have had the vehicle in to the dealer several times with no action taken. I have called the Chrysler hotline twice with my concerns about the obvious safety issues related to these failures. My 9 month pregnant wife drives this vehicle on a daily basis and she Transport my other two children to school. It is just a matter of time before this vehicle is going to stall in a dangerous situation and someone is going to get killed or seriously injured. VIN# [xxx] thank you, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)
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