CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have caught on fire.
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 2004 Dodge Durango has 55,000 miles on it. Both keyless entry fobs quit working. The only way to unlock my truck is manually, via turning the key in the door. Every time you do that, the alarm goes off. I researched this online, to find out that a lot of people have the same problem, even cars still under factory warranty. (those under warranty, said Dodge wouldn't fix them). This is completely unacceptable. There's no reason Dodge can't have a recall and fix this key issue. I just got off the phone with Dodge "customer relations" and got nowhere. No help, no information on how to fix it, and certainly no recall.
The contact owns a 2004 Dodge Durango. The contact stated that the cd player does not work and there is a continuous clicking sound when the key is removed from the ignition. The vehicle was taken to the dealer twice. The vehicle is included in recall number G07 and the repair work was performed; however, the failure still persists. The current mileage was 39,000 and failure mileage was 37,000.
The consumer stated at any given time no matter if driving for days or hours sometimes the vehicle won't start, it acted as if it was out of gas. It wouldn't start three times, the fourth time it did start like it wasn't getting enough gas. Everything was dead, the consumer waited a few minutes and it started without ant problem, haven't had a problem since then. Two months ago it started happening. No problem since then, and it was worse this time than the first time. Dealer told him to turn key 1/2 way and wait about a few seconds, then start the motor.
A D V E R T I S E M E N T S
- Windber, PA, USA