CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have caught on fire.
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Driving, when car started missing, check engine light came on, took to Chrysler dealer, had to replace ignition coil, service manager says water entered into it and caused failure, car has 28,900 miles on it, I think it is a defect that should of been repaired at no cost, I have old part.
While driving the vehile on the highway around normal operating speeds vehicle started to hesitate and engine light came on. This happened before I made my first payment. It has been repaired through warranty but is stating to hesitate and go out again.
- Ripon, CA, USA
Search CarComplaints.com for these popular complaint phrases...
A D V E R T I S E M E N T S
- Piqua, OH, USA