CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have caught on fire.
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The horn started going off on my 2004 Dodge Durango. We pulled the fuse for the horn and replaced it that did not fix the problem. We then took it in to griffin hub Dodge and Chrysler dealership. I was told at one point that the relay for the airbags was bad. Then the second time that I called I was told the wiring for the air bake was bad. I will be taking it to a different dealership to see if I get the same answer. However if the wiring to the airbag is bad that is a safety issue not a wear and tear issue and should be covered under a recall.
The contact owns a 2004 Dodge Durango. In September 2009 she noticed smoke coming from the electrical instrument panel. A local mechanic stated that the failure was caused by plastic within the cluster panel. The dealer stated that the failure was repaired per recall 07V092000 electrical system: Instrument panel; however, when the vehicle was towed to the dealer they found that the recall was not repaired. After the dealer repaired the instrument cluster the horn and seat belt failed to operate normally. The dealer stated that failure was not caused by the recall repair; therefore, they are not responsible. The failure and the current mileage were not available. Updated 12/30/09 also when the consumer unlocked the vehicle manually, the alarm goes off and will not stop. Updated 12/30/09
- Hudson , MA, USA
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- Milwaukee , WI, USA