CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have caught on fire.
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle has random shut off while driving at all speeds. The dealer checked the vehicle multiple times. They claimed the computer could not find the cause of the problem.. this started happening about 2 months after it was purchased. Around Oct 1, 2004.
My 2004 Dodge Durango [xxx] has had an intermittent electrical distribution failure. First incident occurred 4 months after purchase. It is now 14 months since purchase, the vehicle has been in for repairs 7 times, and the cause of casualty remains undetermined. This is largely in part due to daimler Chrysler's inattention to maintenance procedures. They attempt to repair the symptom rather than the cause. The electrical distribution shortcoming intermittently impacts the A/C, radio, console lights, and today... the airbags. Pending the turn of the ignition key determines which system is impacted. One only needs to turn off the car and restart it to move the "gremlin" to a different system. Also, the mechanic at greenbrier Dodge claimed this to be a new electrical system that operates off of buses. More importantly, he claimed that daimler Chrysler has seen occurrences similar to that of my own before. This is a fire hazard waiting to happen. Or, if in a crash, will my air bag work? could I be driving down the highway and my console lights go out, hiding the status of my engine (I.e., oil low, etc)? information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)
When the ambient temperature is above 105 deg F, the air conditioner blows out hot air. I have had the 31 Mar 05 tsb fix put in place, but the ac still does not work correctly.
We lease a 2004 Dodge Durango. On numerous occasions our vehicle has stalled. It would do this at different speeds, and it didn't matter the road conditions or temp. We've had it back to derby Dodge in derby ct 3 times for this problem, but they have yet to identify why this keeps happening. My wife primarily uses this vehicle with our children. I am not satisfied with how Dodge has assessed the situation.
The vehicle's radio stopped working. When the consumer tried to change lanes, he noticed a delayed reaction from the time he pressed the accelerator to the response of the vehicle. On another occasion, the check engine light illuminated and the transmission down shifted for a few seconds. The consumer took the vehicle to the dealer and explained all the problems he had experienced and after a diagnostics test was done, the dealer stated the computer displayed a code and they did not know what it was so they erased it. One month later, the consumer experienced the same problem with the radio and when he attempted to place the vehicle in park, the gear shifter did not go into the park position it stayed in the reverse position. The vehicle went back to the dealer and it was discovered that 2 bolts and a bracket were missing from the transmission shifter. The consumer stated the cruise control did not and a new problem had surfaced. There was a warning light on the dashboard that read pass air bag off.
First the horn started going off all by its self and they said that happens every so often. It could be electrical they said and tried to fix it. I got my new Durango back and then it over heated. I was on I-95 when then it over heated. It was towed. They said it was the electrical problum with the horn and they couldnt get it to overheat. Mabey it was a glitch in the system. They said. Then it wouldnt crank, three times this happend. They had to tow it. Costing them a little money. Well accualy it cost Dodge well over $350 plus cost of trying to figure out whats wrong. And keeping a vehicle I pay $556 per mo. For. I know this may be a small problum to you but someone said something about a lemon law should be in afect. I just want my vehicile back because I still have to pay for this SUV. While there( trying to figure the electrical problum out ) im tierd of this please help!!!!!!!!!! I have two kids and this is the 2nd car ive purchased. The first one I bought I was saticfied with, but got to small for my new family. I love my SUV and paid $35,0000 and it wont even start. It drains the battery all by its self overnight.
I have the 04 Durango hemi with 4600 miles on it; the vehicle stalls on average twice a week on hills. The dealer can not pull off any codes from the computer and thus is not allowed by Dodge to replace parts unless bad. ThatS where the catch 22 comes in the dealer can't duplicate the problem and Dodge will not let them replace parts to solve the problem. It's been in to the shop 3 times now and I keep on getting the same response from the dealer which is "there is nothing they can do". it has even stalled at 55 mph while merging into traffic.
On 6/28/2004, my ac stopped blowing cold air, the airbag light came on and stayed on, and my gear shift would not go into park. I took it to the dealership and they fixed the gear shift. The ac not working is a result of an apparent computer problem that requires a software update. The software update did not fix the problem. I have taken my Durango in for service 4+ times and the ac is still not fixed. It blows hot air at random. You cannot drive with the windows down because of the load noise. It hurts your ears and you have to immediately roll them up, same thing with the moon roof. The airbag light was repaired by replacing a module. The informed me that the computer was not communitcating with the airbag, resulting in the airbag light to come on. Does this mean that the airbag will not deploy on impact if the computer is not recognizing that it has an airbag.
Consumer stated that dealer was advised to halt sales of 2004 Dodge Durango by manufacturer due to fire issue. The consumer is concerned about a stop sale order which was issued by daimler Chrysler Corp for 2004 Dodge Durango's. it was determined by the manufacturer that a defect existed within an instrument cluster circuit board capacitor, which may overheat and catch on fire.
A D V E R T I S E M E N T S
- Culpeper, VA, USA