CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have caught on fire.
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My previous ODI is 10126311 this vehicle was picked up in clovis, nm this morning. Bender Dodge had just replaced my short block due to a snapped number 7 rod between the piston and crank journal. The trip was over 250 mile for us and about 10 miles before we reached belen, nm my check engine light came on. The idle was high and the rpms were jumping up and down. I called Chrysler roadside assist and they could not advise me if I should call a tow truck or drive it. I hung up my cell phone and called bender Dodge and spoke to eric in their service department. He thought it sounded like a intake air line and told me it would be fine to continue driving to auge's Dodge in belen. Auge's had the vehicle for a couple of hours and seemed to think it was just a censor, they reset it and waited for the vehicle to cool off and sent us on our way. On the way home the check engine light never came on but the car is now idling very high and when you let off the gas the whole vehicle jerks. Daimler/Chrysler is not easy to deal with and have been very unhelpful to us. I see a long road with a vehicle that won't get us down it. I have a vehicle that is not going to be reliable and want a replacement vehicle so I can get to work and back each day and enjoy trips with my family.
- Los Lunas, NM, USA
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- Los Lunas, NM, USA