CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have caught on fire.
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Within one year of purchasing the vehicle, engine cluster lights started coming on. Air bag warning, ABS, traction control, check engine and brake warning lights as well as the speedometer failing to work. We have had the vehicle in over 12 times in the past 5 years for this recurring problem. The vehicle is now out of warranty but the problem is still happening. I have been told by a non Chrysler mechanic that the harness that goes to the ABS module has a connector near the wheel well. The dealership has tried on many occasions to seal this connector. I understand later models have a corrected harness. The mechanic told me the connector was repaired previously by splicing the wires of the harness near the connector. This was not a factory authorized repair. The connector and the ABS module are once again fried and melted. The vehicle has never had ABS, traction control or air bags working for more than a month after each repair attempt. Since the warranty expired on the vehicle, I have had it in one time for a repeated attempt to fix it. I had a battle trying to get the work done as a warranty issue. They charged me over $300 to trace the problem which it had been in for 11 times earlier. I am through trying to get this dealership to repair the problem. My wife is currently driving a car without ABS, traction control or air bags.
- Merritt Island, FL, USA
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- Merritt Island, FL, USA