CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have caught on fire.
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was driving to work on 09/19/08 coming down a hill, I pressed my brakes to stop and the truck kept rolling. I pumped and pumped until I came to a stop. I had someone look at it before I took it to the shop and my steering column box was rubbing against my brake hose and put a hole in it. I have a warranty on my truck but it has been in the shop 4 times already for oxygen sensor, serpentine belts, loose bolts under the body and now my brakes. Everytime I take it in they tell me my warranty doesn't cover what's wrong with it. So I take it to the shop and the call me Saturday morning and tells me that my warranty doesn't cover and it's going to cost $600 to fix it. I drove over to the dealership and told them that they could have it back because I haven't had it for a year and have had too many costly problems. So guess what they are paying for it to get fixed.
- Philadelphia, PA, USA
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- Philadelphia, PA, USA