CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have caught on fire.
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I purchased a brand new 2004 Dodge Durango from a reputable car dealership expecting it to be the high quality that I have always been used to with Dodge. However, I am extremely dissatisfied. When I drive this vehicle on the highway ( at posted speed or less), it feels as though the wind will pick it up & carry it away! it sways & shimmy's constantly. It feels as though high air currents are curculating inside the vehicle also. It does not feel safe at all. What should I do? I am retired & live on a very modest income, so I cannot just go have this problem repaired with no thought of the cost. I also have another problem with my Dodge Durango. Whenever I have the window ( or windows) open at all, whether it be a crack or completely open, a very loud, almost deafening roar enters the vehicle. I causes such horrible ear pain to all inside the Durango, that we can never have the windows open at all. This may seem like a minor problem, but actually it is not. Besides the fact that I am paying for this vehicle through a loan & expect it to perform as a new vehicle should, my wife has severe asthma & many times will need fresh air in order to breathe properly. It is not always possible to stop at the side of the road! please tell me what I should do. Thank you vey much!
- Ashby, MA, USA
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- Ashby, MA, USA