CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have caught on fire.
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On March 2, 2007 I got in my 2004 Dodge Durango limited (hemi) to take my kids to school, I noticed my radio had no sound, the power came on, but no sound at all was heard. After I drove about 1/2 of a mile the speedometer and tachometer gauges started acting erratic, jumping up and down, the radio came back on for a few seconds, then cut out again. The overhead temp control was jumping from 54 degrees to negative 40!. my airbag light came on and stayed on as well as the etc light. After dropping my kids at school, I have not drove this truck, with less than 41000 miles. After reading that fires have started in many other 2004 Durango's, I would like to know why my truck has not been issued a recall, what are they waiting for? I can not put my kids in this truck. In October 2006 my truck was leaking from above my drivers side door (34713 miles), we took it to the dealer and they had to re-seal seams above my door as well as other possible areas water could be getting in, one week later my truck started stalling at stop signs, my husband took it do the dealer again (35050 miles) the dealer schaefer and strohminger Dodge whitemarsh of course tells us that it is lack of maintenance (not true) and we need the throttle body cleaned ($169 and a tune up $182) yet just the week before when my truck was there they did the multi-point inspection report and checked that everything was fine. After doing research I found out the issue with the leak above my door was sent out as a customer satisfaction notification no. D10, dated March 2004, why didn't I get this notification" better yet, why didn't the dealer fix this before I bought it in Sept. 04? what good is the warranty from them when everything is denied" I will never buy a Dodge/Chrysler vehicle again. I have had many vehicles and never had an issue with a dealer not honoring a warranty and fixing problems, this is ridiculous and unsafe.
- Baltimore, MD, USA
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- Baltimore, MD, USA