CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have caught on fire.
The driver door lock switch would no longer activate the tail gate latch. Since there is no key lock for the latch, I had to have the dealer crawl into the back to take off the panel and open the gate to replace the "broken" latch. Once again I have to replace yet another part that should never break from normal wear. Does this mean I get to look forward to the other door latches failing in the near future? No wonder Dodge is struggling. No excuse for a company to sell a vehicle with poor design and parts. Thanks also to the UAW for taking pride in your work
A D V E R T I S E M E N T S
The driver door lock switch would no longer activate the tail gate latch. Since there is no key lock for the latch, I had to have the dealer crawl into the back to take off the panel and open the gate to replace the "broken" latch. Once again I have to replace yet another part that should never break from normal wear. Does this mean I get to look forward to the other door latches failing in the near future? No wonder Dodge is struggling. No excuse for a company to sell a vehicle with poor design and parts. Thanks also to the UAW for taking pride in your work
- manc, Elon College, NC, US