CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have caught on fire.
Dealer did the instrument panel recall. Gave me the car back 2x with a dead battery, then changed the panel again. Finally gave it back with a new battery (which he charged me for) but the AWD was locked in F/T 4WD and the switch won't work to put it back into AWD.
Dealer and Chrysler say it is my problem. Took it to a new dealer and they have changed all computer modules and instrument panel (again) but nothing works. Car has now been down for 2 months with no end in sight. Dealer and Chrysler tech people are stumped and I am broke from paying for rental cars!
A D V E R T I S E M E N T S
Dealer did the instrument panel recall. Gave me the car back 2x with a dead battery, then changed the panel again. Finally gave it back with a new battery (which he charged me for) but the AWD was locked in F/T 4WD and the switch won't work to put it back into AWD.
Dealer and Chrysler say it is my problem. Took it to a new dealer and they have changed all computer modules and instrument panel (again) but nothing works. Car has now been down for 2 months with no end in sight. Dealer and Chrysler tech people are stumped and I am broke from paying for rental cars!
- Ken T., Greenlawn, NY, US