CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have caught on fire.
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata recall. I had the passenger side airbags repaired on 3/2/18 at glenn thomas in signal hill, ca. On this day after I was informed the job for the air bag repair was completed. I signed the papers, and I drove off the lot. I immediately noticed that the airbag indicator light was on the my dash. I was only 10 minutes away, so I immediately called the service advisor and left a voice message. But I went ahead and drove back to the dealership so they could see that the light was on. I brought the car back in and the service advisor put the diagnostics tool on the car and it gave him a printout of possible issues. He then had a technician look at the car. I waited in the customer waiting room. Within 30 minutes, the advisor came into the waiting area and told me it was the seat tracking sensor ? (I may have the correct wording incorecct). I was then quoted a repair price of $270 for one seat (driver's side). I was told they only have 1 part in stock at the time and that it would be 3 hours to repair. I did not have the time to wait for this repair nor did I have the $270 for the repair. I then asked can the car be driven with the airbag indicator light on, and I was told yes, but the airbags may not work properly if involved in a accident (crash). My question... is if this seat tracking sensor is important to the functionality of the air bags why is this not covered under the takata airbag recall. And why is it not free to the customer. I should not have to pay for this repair if there is a open active recall and this repair for the seat tracking is directly related to the airbags. I would appreciate it if this can be looked into further. Takata airbag repair performed by: Glenn thomas Dodge Chrysler Jeep 2100 East spring St signal hill, ca 90755 562-426-5111 service advisor: Korey wong repaired: 3/2/2018
I own a 2004 Dodge Durango. We have one child in a booster, one in a forward-carseat and one in an infant carrier (getting ready to move into a rear-carseat). They just now fit in one row of seats and we are concerned that they will not fit when we move our daughter to her rear-facing carseat. My question is, is it safe to have all three in one row, and how are we expected to drive smaller cars when I barely have enough room to Transport my children.
- Shelby, MI, USA
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- Compton, CA, USA