CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have caught on fire.
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I hydroplained off the road, and hit a telephone pole at about 60 mph. I smashed the driver side fender into the motor, and broke the frame. Also, I broke both seats in the front back.the Dodge investigator totaled it. I asked Dodge what the were going to do, they said that I had to hit the pole directly in the front. I guess the front fender isn't front enough, or breaking the frame in the front isn't enough. The seats broke back and my seatbelt didn't keep me in my seat, I ended up in the back. I am still having problems with my broken wrist, L and my shoulder. The hood is smashed against the windshield, the front bumper tore off.
- Mankato, MN, USA
Search CarComplaints.com for these popular complaint phrases...
A D V E R T I S E M E N T S
- Mankato, MN, USA