CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have caught on fire.
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
03/15/20013 I and my son were getting out of the winn dixie, a heavy spoke coming out of the panel. I called fire dept. And triple a to pick up the vehicle, the vehicle shot down complete after that. Wiper when off and light. 03/19/13 for the 2nd time, I took the vehicle to the dealer as per Chrysler instructions ( miami lakes auto mall) to repair the recall G07 back in 2009 or 2010 that was perform there. 03/20/2013 they called from the dealer to pick up the vehicle. When I went to pick up, they told me, they brought the wrong parts with a huge miles they need it to return same and request another one. They didn't knew the miles they put me 94,000 something miles without confirm with us. The assistant service manager was very un professional, he told me that was the computer in other words they didn't knew. At that time they told us me and my husband that the only thing that they found on the car was the brake pad and some other parts that they inform us that needs repair in future date. If we want they can do it for $800, we told no thanks, we will repair same issue when we can. 03/25/2013 the dealer calls us to pick up the car, however the lights on the panel are not working. I explain the dealer & Chrysler how I can drive a car without seeing the miles that I'm going or anything else. That?S not safe for me or the consumers. Of course they don't care, they told me to pay them the repair or drive the vehicle. Which I don't agree cause the vehicle was working fine. What the dealer & Chrysler want is the consumer to pay for the parts that they didn't fix the first time. Something needs to be done before someone is hurt badly.
A D V E R T I S E M E N T S
- Waynesboro, VA, USA