CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have caught on fire.
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I am 6'1" and the rearview mirror blocks my view in my 2004 Dodge Durango. When looking right or turning right the rearview mirror is eye level on me, hence creating a serious blindspot. I have E-mailed Dodge and seen the dealer. Dealer doesn't want to touch it and have received no response back from Dodge for 2 months now. I suggested to have it moved or install a different mirror, but was told that would require replacing the front windshield.
- Ormond Beach, FL, USA
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- Ormond Beach, FL, USA