This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have to stop far away from a vehicle fear of running in the back of their vehicle. It doesn't seem to want to stop sometime, this has been happening for awhile now alot recently. It cuts off on me if I get in the highway so embarrassing and when that happens I only can take off slow. Which causes me to exit the highway and not get back on. I had bought a car vacuum and it stated smoking on me, I was using the socket in the arm rest. I have alot of problems when I use the A/C or heat it cuts off on me and it stalls to take off, it's scary for me and my kids. It Ram by it's self and it acts as if it's gone cut off and most of the time it do. It make this putting sounds when it's going to cut off or even when it stops on me. The dealer replace the Cadillac converter and my oxygen sensors. I also got a tune up and two of the fuel injectors replace new parts, that I paid for myself. It feels like my front suspension is messed up I had my brakes checked and they are not bad, but you can feel it when you press on the brakes something is not right.
Front ball joint making a clicking sound. In 2005 got a recall letter. Called dealer and they said the recall didn;T effect my vehicle. Called several times in the next year to see if the recall was on my vehicle yet. The dealer told me no. Vehicle kept making clunking noise. At 100,00 miles I pulled in my driveway and the wheel feel of at the right ball joint. Tow truck couldn't tow the vehicle due to being all wheel drive. I called Chrysler and they told me it wasn;T their problem. I had to hire a mechanic to replace the ball joints in my driveway. Tires have worn terrible and truck kept coming out of alignment. I kept good rotation on the tires but couldn't keep the inside from wearing. I do have the defective ball joints.
Power steering rack failed at 73,000 miles. Unacceptable that the steering would fail with only 73,000 miles!! paid $900 to have repaired. This was 6 months ago. Now they are saying our wheel bearings are failing and are not covered under the recall that was put in place back in 2004. Even though the mechanic told us that our wheel would fall off if we didn't have it fixed. That should fall under the category of the recall for the wheel hub.
I noticed my tires were not wearing evenly and I felt and heard a "clunk" noise every time I back out of my parking spot at work. The dealership inspected and said that the upper and lower ball joints of the right and left wheels of my 2003 Dodge Durango must be replaced. I see there are recalls for all previous year Durangos but not the 2003"?" the dealership refused to pay for my replacement. I replaced the left side as they were actually broke, my right side still needs to be replaced and are loose and near failure. I request that Dodge reimburse me for the repair as well as replace for free the right side. I would also like two new tires as they now need to be replaced due to the uneven wear and tear.
2003 Dodge Durango was purchased from a local dealership in wickliffe, oh in April of 08. The vehicle has been at the dealership needing to be serviced in excess of 7 times, from the bushings being replaced to the check engine light repeatedly coming on with the dealerships inability to fix it. I have been in a rental car more than I have driven the vehicle that I purchased from the dealership. There was an evap code as they so eloquently stated so they allegedly fixed that only to find that the check engine light still continually comes on. Every time that the problem was supposedly resolved, I was back at the dealership within 2 to 3 days with the same problem again. The management there stated and admitted that they simply can't fix the vehicle therefore they are going to get me out of it so they even had me to pick another vehicle which they said would fit perfectly and should not affect the payment that I have in place right now. I have been hearing about getting this replacement vehicle for over 3 months with no result. The vehicle is not safe when driving on the highway and hitting a bump because it feels as if the front end is going in two different directions. My wife wont drive it, we are scared to put our kids into it and I need your help right away.
- South Euclid, OH, USA
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Front suspension - drive train - locks - axle - power steering pump vehicle has had consistent front end grinding noise since 30,000 km's. ball joints have been replaced, front axle spyder gears have been replaced. Previous 1998 Durango had same problem - fix was front wheel bearings. 2003 Durango - dealer says that it doesn't require replacement. Noise and grinding only happen at slow speed turns left or right. From stop to light acceleration to hard left or right turn, new noise from rear axle - limited slip unit now getting louder. Axle oil and limited slip additive have been replaced with factory Chrysler oil additive. Indicative of same problem with 1998 Durango that I had, when rear axle pinion bearing was heavily scored. In that incident the same maintenance was done, but repair was out of warranty by 3,000 km's and Chrysler only paid 50% of repair of $700. Oil changes on complete drivetrain was $590 (4X4 with skid plates). This appears to be a metal fatigue problem in combination with engineering specifications that are too wide in tolerances, which allows failure of components to compound problems and create longer term damaging results. Ever since Dodge trucks went to maintenance free front axle bearings (you can't pack bearings with grease), poor limited slip tolerances in rear axle, and transfer case that's electronically operated, the drivetrain and front suspension components have excessive loads and poor quality components. Both Durangos that I've owned have had 5 wheel alignments (constant pulling to the left) and no off road driving. Strictly highway and city driving. I purchased factory extended warranty on 2003 Durango which I highly recommend. So far, out of pocket expenses have been minimal, but Durango spends too much time in the shop and is very inconvenient to have serviced constantly. Never had issues with warranty parts or dealer not doing warranty recall work.
Sludge build up occurred in the Dodge Durango. The dealer informed the consumer that there was sludge in the engine and that it was as a result of neglect which then voided the warranty. The consumer explained that the vehicle oil had been changed numerous time by non-dealer mechanic. The dealer nor manufacturer provided any financial assistance. The consumer had the engine replaced by a local repair facility. The consumer's vehicle was making noise in the front end.
This will be the third time I take my 2003 Dodge Durango for front end noise and problems. The dealer says they couldn't duplicate the noise, but my family knows it's there when we drive and make turns. Why do we have to wait for an accident. Please help me fix this problem. Also 2nd tme for check engine light, with in two months. Thank you
When driving my 2003 Durango at times it feels like the front wheels are locking up and the truck begins shaking badly. I have had it in the dealership and they say they can't find anything wrong. I also have been hearing strange noise from the front right right tire well. Also, my glovebox started hanging down and when I asked the dealership to fix it they charged me and told me that the warranty would not cover it. We don't use the glove box, so the problem was not caused by misuse. At 20,000 miles the warranty should have covered the problem because it is obviously a defective part.
When turning there is squeaking noise in the front end. The noise is worse when the brakes are applied. Sometimes the noise can be heard while driving. The dealership serviced the vehicle 4 times, but was unable to duplicate the problem, so they aren't able to identify the cause.
While driving vehicle pulled to the left. The steering was loose. Took vehicle to the dealer, and was told that the vehicle needed a front end alignment. However, the problem recurred.
2003 Durango has always had a bad bump steer problem (when a bump is hit, the car turns hard left or right). I have seen other Durangos, dakotas with their wheel snapped at the tie rod. This could lead to many injuries or deaths.
I have a 2003 dode Durango with 11,841 miles and I already have problems with my wheel sounding like it is going to fall off. I have not taken it to the Dodge dealership yet because I contact cbs news and they told me that you would want to see the car first. I also have a 1999 Dodge Durango with 69,000 miles and its not even drivable at this point because of the wheel. I took it to the dealership 2 weeks after I bought it and they fixed it which was in April, in August of the year I had to put new brakes and roders on the car and at this point I'm afarid that the wheel will fall off. I can no longer afford to pay for this vehicle and fix it and the lien holder is about to take the vehicle. Would you please contact me as soon as possible and let me know what I can do before I let the lien holder have the vehicle.
While driving and turning left or right consumer heard noise coming from the front end. The dealer stated, to call NHTSA, and gave no further explanation.
On the 2003 Dodge Durango on highway drive it pulls to the right when you go past 65 mph. It shakes and pulls to either side. My rental went to the right other Durangos on the high way went to the left.
A D V E R T I S E M E N T S
- Spring Lake Park, MN, USA