This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
--- please--- NHTSA needs to expand recall notification to cover more vehicles. I have 2 Durangos, both have same problem described in recall notification # 69542. Dodge customer care hotline claims both of my vehicles (VIN [xxx] and [xxx]) are not covered by this recall. Both of my vehicles exhibit same conditions described in recall notification. Recall id # 69542 - power train:automatic transmission:lever and linkage:column shift-- recall date: Dec 04, 2007-- model affected: 2002 Dodge Durango summary: Vehicles equipped with automatic transmissions, the ignition/park shift interlock system may become inoperative. This can allow the shifter to be moved out of the "park" position with the ignition key removed (or in the "lock" position). This can also allow the ignition key to be removed when the shifter has not been placed in the "park" position. Consequences: Either of these conditions could allow the vehicle to roll away causing a crash without warning. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2002 Dodge Durango. The contact stated that she did not receive a recall notice for NHTSA campaign id number 07V555000 (power train:automatic transmission:lever and linkage:column shift). There had been no failure to date. The current mileage was 76,000. Updated 04/28/08.
The contact owns a 2002 Dodge Durango. The contact went to the dealer on two different occasions due to NHTSA campaign id number 07V555000 (power train:automatic transmission:lever and linkage:column shift). On both occasions, the dealer stated that the part for the recall repair was unavailable. The contact was unable to schedule an appointment. He is currently experiencing the shifter locking once he turns the ignition. He lives in a remote location and the dealer is the only one in the area. The current mileage was 103,140 and failure mileage was 100,000. Updated 04-08-08 the consumer stated he traveled out of state to get the recall done. Updated
The transmission shifter is sometimes able to be moved out of 'park' without the key in the ignition. This does not happen all the time, but has occurred 4 times in the past week or so. I would like this checked and corrected under recall 07V555000, but when I called my dealership, they stated that "Chrysler sends out recall information too early and the recall hasn't started yet". I called Chrysler and they said that there are no open recalls on my Durango. They would not look up the recall # I tried to give them.
This note is to accompany the motor vehicle defect notification for my 2002 Durango, VIN 1B8hr48N42F188761. This is the second defective Durango I have purchased in the last five months and it presents a safety issue. The first Durango was only good for four days and less than 400 miles. We experienced multiple problems with it to include transmission shifting, engine vibrations, and poor handling problems. It was determined by the dealer that multiple computers were bad and it would take a considerable amount of time to repair the vehicle. As a solution, the dealer provided us another vehicle. The current Durango is only five months old and has less than 5000 miles. It has been in the shop every weekend for the last three weeks for the same problem. As the vehicle is moving, it drops to first gear coming to an almost complete stop, launching the occupants forward due to the sudden speed reduction. This in itself is a safety issue since occupants could get hurt, not to mention loss of control by the driver, possibly causing an accident, or the vehicle been hit from behind. In addition to coming to an almost complete stop, the vehicle check engine light comes on and the vehicle locks the transmission on first gear (if it moves at all since the second time it malfunctioned, it would only go in reverse and had to be towed to the dealer). Problems continue with the vehicle. The dealer has indicated that there is a software problem with the transmission module but they do not have a fix for it yet!!!!!
A D V E R T I S E M E N T S
- Boise, ID, USA