This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2002 Dodge Durango. The contact stated when driving below 50 mph with the air conditioning activated, the vehicle would continuously overheat. The contact stated the head gasket was defective and causing the failure but the vehicle was not diagnosed by the dealer. The dealer advised the vehicle would need to be diagnosed at the owner's expense before any repairs were made to the vehicle. The manufacturer would not provide any assistance. The vehicle was not repaired. The failure and current mileages were 90,000.
I am making a complaint about the 2002 Dodge Durangos. The oil pressure keeps going low and now the engine has blown. It was not time for an oil change and we keep our oil changed as we are suppose to. This would be the second engine we would have put in this vehicle but the first time it was still covered under the manufactures warranty and was paid for by them but now the warranty has expired.
We bought our 2002 Dodge Durango in January of 2008. We have gotten regular oil changes, and use on synthetic oil. We never had any issues with it, until Sunday September 28, 2008. Everything was fine no weird noises, feelings of the truck shaking, or jumping then when I stopped at a stoplight all the oil pressure dropped. The truck kept running as normal though. As soon as I accelerated the oil pressure started climbing again, and I thought it was just a fluke. As soon as I pulled into my driveway however the check gauges light came on again, and all the oil pressure dropped. From everything we have read about this problem, the fix is very costly up to $4000 dollars. We have not gotten it fixed as of yet, because we do not have the money for a new engine!!!
Sludge in engine in 2005 repaired by Chrysler the old part is not available. Now again in 2008 sludge in engine. Car stopped while in transit in the off ramp of major highway. Sludge in engine has occurred twice now.
The valves on this engine burned out at 59,000 miles. The cause was revealed to be a defective camshaft which was rough and pitted and had burned the valves. This was a manufacturer's defect and not poor maintenance; I have had the oil changed with synthetic oil every 3,000 miles and otherwise taken excellent care of this vehicle. The SUV required a new camshaft and complete valve job, costing approximately $2200 including parts and labor.
- Dallas, TX, USA
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The contact owns a 2002 Dodge Durango. While driving 55-60 mph, the check engine light illuminated then the vehicle shook then shut off. In addition, she noticed smoke coming from the engine. The mechanic stated that the power steering pressure switch caused the failure and they replaced the switch. Approximately five months later the failure occurred again. The mechanic was unable to diagnose the failure. The failure mileage wa 68,000 and current mileage was 89,800. Updated 03/10/08.
2002 Dodge Durango...when vehicle gets hot...mainly in summer driving conditions...it will go to a very low idle..almost to the point of stalling...have found out through vehicle repairman that the manifold heat sensor is too close to the actual manifold and thus it does its job...slows the engine idle down...in other words thinks the engine is hotter than it really is...there is a aftermarket kit..cost 300 dollars or so to correct this...Chrysler Corp will not repair this...it is a design defect and should be taken care of by Chrysler...not by the vehicle owner...
I have had to have the vacuum hoses replaced in my 2002 Dodge Durango 4 times since buying it in July of 2003. The check engine light comes on every time. I have complained to the dealership that has worked on it, but they don't seem to care. I had one of the mechanics say they have seen the problem before when I had him show me where the hoses were located. The hoses were cracked and looked like they had been on the car for 10 years or more, but in actuallity it had only been months. Everytime, I have had to pay $75 to have the hose replaced even though I had the extended warranty. My Durango is now out of warranty and the check engine light came on again. I went to a parts store to have them hook up to the computer to get the error code--vacuum leak again. When the parts store guy looked under the hood to get the right length of hose to give me(going to change it myself and not pay to have it fixed), he said it had not even been replaced with vacuum hose. Instead, one was replaced with fuel line hose and the other replaced with tranmission hose. This is an ongoing problem that I have had and it doesn't seem to matter to them. It isn't a serious problem, but is still a problem. If the hose is degrading that quickly, it must be submitted to high temperatures which could lead to a big problem.
Owner purchased vehicle on 7/3/03 with 1300 miles on odometer. Owner had problems with noises under the hood and in the steering column. Vehicle would slip out of park into neutral or reverse. Dealership said there was nothing wrong with the vehicle. On 11/1/03 the vehicle caught fire and burned. Fire started under hood in engine compartment, but damage too severe to determine exact cause.
Engine just stopped. Car was taken to Chrysler dealership. They said there is sludge in the engine. So far nothing has been done to correct the problem.
While crossing an intersection the vehicle stalled without warning. The dealer stated that they are aware of the problem, however they are unable to find a fix at this time.
The engine light illuminated and the vehicle stalled several times, the dealer was unable to rectify the problem. The vehicle stopped abruptly on the parkway. The vehicle had been to the dealer on six occasions and the problem was never resolve. Scc
A D V E R T I S E M E N T S
- Richland Hills, TX, USA