This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When driving, the steering wheel locks and the car dies. It has happen several times while I'm on the road. Replaced camshaft sensor but it is still dying. If you do a google search you will find that a lot of people are having the same issue. It is dangerous and my life and the life of others can be at risk.
My VIN tag: (xxxx) I replaced blower motor, resistor, and plug multiple times on my 2002 Dodge Durango and it keeps melting/burning up. If I leave it on low or medium fan setting eventually it will catch fire, I'm finally coming to you to see if you can help. Owners of the 1998-2007 Dodge Durango's & Dakota's all have this problem many will have fires due to it and it's just a matter of time before there is a fatality from it! I was driving home after snow plowing and needed to defrost my windows so I put it on medium and within 6 minutes smelled a strong burning smell. Go home and the wiring had melted the fan, plug and harness. I've changed this part now about 12 times in about a year, low & medium settings cause it so now I can only use high for any use unless I want another fire, 9th time it almost caught because it was dripping plastic about to catch when I sprayed water on it and pulled connection on battery. Mild to wild on rte-34 in orange, ct worked on it as well. Redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2002 Dodge Durango. The contact stated that the vehicle stalled without warning and failed to restart intermittently. The vehicle was towed to a repair facility that replaced the crank shaft sensor, cam shaft sensor, and the ignition switch. After the repairs, the vehicle failed to start. The independent mechanic was unable to get a diagnostic trouble code reading and indicated that the PCM or tipm may need to be replaced. The mechanic also indicated that the wiring harness may need to be replaced; however, the part was no longer in production for the year, make, and model vehicle. The manufacturer was notified of the failures. The dealer was not contacted. The failure mileage was not available.
The contact owns a 2002 Dodge Durango. While driving approximately 50 mph, the exterior lighting and instrument panel flickered. The vehicle was taken to an independent mechanic where it was diagnosed that the battery needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was not made aware of the failure. The failure mileage was 193,000.
The contact owns a 2002 Dodge Durango. While driving 15 mph, the doors independently locked and unlocked continuously without warning. As a result, the battery became inoperable. The vehicle was taken to an independent mechanic where it was diagnosed that the central timing module failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 123,998.
The contact owns a 2002 Dodge Durango. The contact entered the vehicle and noticed that there was evidence of an electrical fire. There were no flames visible; however, excessive smoke emitted inside the vehicle. The headliner and front bench seat were burned. In addition, the floor mounted cup holder, heater, and air conditioner control devices melted. All the windows and the interior of the vehicle were covered with heavy soot. The contact mentioned that the wires coming from the connector harness were burnt. The VIN was included in NHTSA campaign number: 06V339000 (electrical system). The failure occurred prior to being serviced per the recall. The manufacturer was notified of the failures. The dealer and manufacturer declined to repair the vehicle. The approximate failure mileage was 236,000.
The contact owns a 2002 Dodge Durango. While driving 10 mph, the vehicle stalled and lost power. The vehicle was able to restart after a few minutes. The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was unavailable. The approximate failure mileage was 125,000...updated 07-16-15
It started with a soft bell sound (e.g.like when you open a door), doors locking and unlocking, small light on the 4 X 4 knob going off and on, console light turning on and off and the 4 X 4 system was not working. All issues started a couple of months prior to 1/7/14. It was worked on by Dodge of woodbury, NJ during the 1/7/14 week. Now, (5/12/15) there is a bell sound again on and off. Not sure if the 4 X 4 is working since I've had no need to use it. However, this is an electrical issue that is not going away fully!
The contact owns a 2002 Dodge Durango. The contact stated that the vehicle stalled without warning. The vehicle failed to restart after numerous attempts. The vehicle was towed to the contact's residence. The vehicle was not diagnosed or repaired. The VIN was not available. The manufacturer was notified of the failure. The approximate failure mileage was 187,000.
--- please--- NHTSA needs to expand recall notification to cover more vehicles. I have 2 Durangos, both have same problem described in recall notification # 69542. Dodge customer care hotline claims both of my vehicles (VIN [xxx] and [xxx]) are not covered by this recall. Both of my vehicles exhibit same conditions described in recall notification. Recall id # 69542 - power train:automatic transmission:lever and linkage:column shift-- recall date: Dec 04, 2007-- model affected: 2002 Dodge Durango summary: Vehicles equipped with automatic transmissions, the ignition/park shift interlock system may become inoperative. This can allow the shifter to be moved out of the "park" position with the ignition key removed (or in the "lock" position). This can also allow the ignition key to be removed when the shifter has not been placed in the "park" position. Consequences: Either of these conditions could allow the vehicle to roll away causing a crash without warning. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
I have a 2002 Dodge Durango, have replaced blower motor and several resistors. Two of the wires between the resistor and the blower keep melting. I have replaced the connector and the harness also because they got so hot they melted together. Smoke has rolled out of the dash because of this problem. I checked online and this is a common problem, and seems it is happening to alot of people. Why is this issue not a recall? it is very scary when this happens and it is not safe.
The contact owns a 2002 Dodge Durango. The contact stated that while activating the low beam headlights, they began flickering along with the instrument panel and the interior lights. The vehicle was driven to a private mechanic where the failure could not be replicated. The manufacturer was not contacted in regard to the issue. The failure mileage was 79,410 and the current mileage was 79,466.
The contact owns a 2002 Dodge Durango. The contact stated that the vehicle failed to start and a warning light erroneously illuminated indicating that the vehicle was in reverse. The vehicle was not taken to the dealer. The manufacturer was made aware of the failure who advised that the VIN failed to qualify for repairs under NHTSA campaign id number: 06V339000 (electrical system). The vehicle was not repaired. The failure and current mileages were 146,000.
Driving to school in the morning, all lights inside and out started flickering. Turned them off, but the headlights stayed on highbeams the whole time while still flickering. Alarm also stopped working. On the drive back the highbeams stayed on again the whole time even when its on off switch. Inside lights won"T stay on. When I turn the car on the darn lights will not turn off. Doing my research it seems that its the ctm, and alot of people have had that experience. I have 3 children, what if my lights flicker off again and cause an accident?
While stopped at an intersection, the air conditioner/heater blower motor ceased to operate in all ranges even though the A/C was on and the compressor clutch was engaged. On inspection, it was observed that the first two pins of the resistor block were melted as was their corresponding sockets in the plug. Further, the wiring at the plug was severely oxidized and the insulation was melted back. I replaced the plug assembly and resistor block. The resistor block had been replaced three years prior when the lowest blower setting ceased to operate. Internet accounts occur frequently on this issue. This creates a cold weather hazard as the defroster will cease to operate creating a dangerous operating condition. Total cost of repair materials was approximately $125.
Beginning October of 2010 my heater went out in my 2002 Dodge Durango. We replaced the wiring harness, the resister, and the blower motor. The connection between the resister and the wiring harness, continues to melt the first two prongs. In result the heater slowly goes out one setting at a time, as well as no heat, just cool air blows in the rear. After replacing all three parts it works for about a month before everything starts to fry again. After spending a $100/mo for replacement parts and the expense of service, I'm extremely frustrated and broke. After much research on the internet I come to find that I am not the only one with this complaint. Going without a heater or defrost in the middle of winter in Minnesota is not an option, especially with little children and it goes out as your stopped at a light and your window fogs up and can't see a thing. I hope with much consideration that this matter could be attended too.
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- Spring, TX, USA