This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Continued problem with braking system. Have had brakes replaced three times in 80K miles. Once the brakes seized on the road ( was stopped by trooper due to smoke) and had to be towed. Recently similar, precursor symptoms to seizing began again, they were confirmed by my dealership and the entire front braking system had to be replaced. This is the second Dodge truck/van that I have owned that has had this problem. My previous vehicle had to be towed three times after the brakes seized. Seems to affect trucks/vans with 16" dia wheels since I have owned other Chrysler products without this problem. The maintenance manager's response to my complaint about the fourth major braking problem with this vehicle was "no car is perfect". I fully understand that nothing is perfect, but if you can't get the braking system right you shouldn't be selling cars. In my mind that's the braking system is the number one safety priority on a vehicle.
I was in an accident because the 2002 Dodge Durango's brakes did not work and the ABS and brake light came on. This was the scariest thing I have ever experienced. I have had it checked by auto zone, Dodge dealer, local mechanic...and no answers. The brakes literally went to the floor. I have 3 children and have no other choice but to drive this death trap. I have also had problems with the ball joints/ electrical issues. I had the ABS fuse pulled, but not sure if this is a solution. Has there been other complaints of brake failure in these vehicles.
I have a 2002 Dodge Durango. It has rear antilock brakes. I have had numerous close calls in hard stop situations where the wheels lock up and the vehicle slides forward. I have taken it to a brake specialist who agreed after a test ride there was a serious problem but said I needed to get the dealer involved. I have taken it to several Dodge dealers over a period of about four years. They have made several recommendations to which I had the service done and it made no difference. Now they keep telling me there is nothing wrong. I got Dodge regional involved last year. They told me to take it back to the dealer and have them check it out. The dealer said that the ABS was engaging early but did nothing to correct the problem. I recently reached Dodge regional again. He says he talked to the service manager at the dealership who told him they recommended the rotors be replaces and I refused. I told him that was a lie that I had the rotors and pads replaced. Dodge regional said there was nothing he could do to help. He said the service manager recommended I bring the car in for inspection again at another $90. I told him I refuse to keep paying these fees to have them tell me there's nothing wrong. I then put in a call to the service manager at the dealer and left him a detailed message asking him to please return my call. He never returned my call. I have attempted to reach Dodge regional for the last few days and his phone just rings with no voicemail picking up. I am out of ideas and patience. I love my vehicle but it is a severe hazard. It seems as though once again nothing will happen until someone is killed or seriously injured before anything gets done. I have plenty of documentation with my complaints to the dealers as backup. I hope someone there can help me get this problem resolved. By the way, I know another person who has the same year Durango as me and she complains of the same problem.
The contact owns a 2002 Dodge Durango. While driving at an unknown speed, the contact heard a clunking, whining, and humming sound coming from the front end of the vehicle. He drove to the repair shop and the mechanic stated that both the upper and lower ball joints and a tie rod needed to be replaced. The mechanic performed a wheel alignment. NHTSA campaign id number 04V596000 (suspension:front: Control arm:upper ball joint) was referenced. The contact was also informed that the entire cooling system needed to be replaced because the dealer could not locate the cause of the failure. The cooling system has not worked properly since the repair. The switch to operate the blower motor fan only works on high. The failure mileage was 110,000. Updated 07/15/08. The brakes were replaced numerous times. Updated 07/15/08.
2002 Dodge Durango developed a problem with the brake equipment. The pavement was dry when the consumer rear-ended another vehicle. The consumer felt as if she had no brakes. The consumers friend experienced the same problem. The dealer suggested that the brakes were leaking and worn out.
- Tucson, AZ, USA
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The contact owns a 2002 Dodge Durango. The contact states that while driving the vehicle the brakes on the drivers side caught on fire. The vehicle has not been taken to the dealer. The brake pads melted to the rotor and the calipers on the drivers side were replaced. The brakes and the rotors were replaced about two months prior to this and six months before that they were replaced. The total amounts of times the brakes has been replaced 5-6 times and that is changing the rotors more than twice.
When the consumer hit the brakes they made a clunking sound and the vehicle experienced extended stopping distance. The occurred regardless of weather conditions.
Dealer states that brake rotors are warped to the point of not being turned and that I will need to pruchase new ones at the cost of approx. $450. The brakes pads are only slightly worn. Car shutters vigorously when brake is applied. Dealer states that this is not under warrenty and that this is not a manufacturers defect. I have contacted Dodge/chrystler waiting for a response.
While driving 30 mph vehicle hit a pot hole. Consumer applied the brakes, lost control of the vehicle, and hit a curb. Passenger's side wheel fell off. Consumer had the vehicle towed to dealer for inspection, and mechanic replaced both upper and lower ball joints. EA03-023
A D V E R T I S E M E N T S
- Saunderstown, RI, USA